Printer Supplies and Replacement Cartridges FAQ
All you need to know about our superior replacement cartridges, laser cartridges and printer supplies
- Are all your OEM and replacement cartridges guaranteed?
- Will using compatible replacement cartridges void my warranties?
- Will my compatible replacement cartridge give me as many prints as an OEM cartridge?
- How much can I expect to save using compatible replacement cartridges?
- In the past I haven’t been satisfied with the quality of compatible cartridges. Are CPLI’s any different?
- How many different brands do you keep in stock?
- What makes CPLI different than other companies that sell replacement cartridges and printer supplies?
- How much am I really helping the environment by using compatible replacement cartridges?
- Will CarePlus Laser Imaging help me get rid of my empty cartridges?
- What do I do if my replacement cartridge isn’t working?
Are all your OEM and replacement cartridges guaranteed?
Yes, all OEMs and replacement cartridges are guaranteed to be free of defects for one year from the date of purchase. We are completely Dedicated to your satisfaction. All defective laser cartridges and inkjet cartridges are replaced free of charge. View our warranty policy here. Or, you can view our return form here.
Will using compatible replacement cartridges void my warranties?
Absolutely not. Your warranties will still be completely valid. It’s the law. The FTC Sherman & Clayton Antitrust Acts both protect your right to purchase products on a non-exclusive basis from different suppliers without fear of losing your warranty. All our printer supplies, laser cartridges and inkjet cartridges are guaranteed. Contact us today at 888-362-8700 to learn more or view our warranty policy here.
Yes, your yield will be to OEM standards. We provide only the best print quality and volume output and we back this claim with outstanding customer service and our 100% customer satisfaction guarantee.
How much can I expect to save using compatible replacement cartridges?
Savings on replacement cartridges typically range between 20-35% depending on which type and brand of laser cartridges or inkjet cartridges you use. We place emphasis on everyday low prices for our printing supplies rather than limited-time specials. CarePlus Laser Imaging’s (CPLI) cost performance is among the best in the industry, with single-digit cost of doing business and monthly inventory turns.
In the past I haven’t been satisfied with the quality of compatible cartridges. Are CPLI’s any different?
Compatible replacement cartridge technology has evolved dramatically over the last several years. CPLI uses the highest quality parts and processes, plus a rigorous testing protocol with toner replacement supplies. Our laser cartridges and inkjet cartridges are built to OEM new-toner specifications, and include popular brands like HP, Canon, and Xerox. Most of our replacement cartridges use many of the same components including drums, rollers and toner.
How many different brands do you keep in stock?
CPLI has full line of IT supplies, equipment and accessories, including OEMs, compatibles and remanufactured replacement cartridges from 70 manufacturers. Our premium compatibles offer the most comprehensive selection in the industry, with toner replacement supplies for more than 40 equipment brands. And all products are in-stock and ready for immediate shipping.
What makes CPLI different than other companies that sell replacement cartridges and printer supplies?
CPLI employs disabled and disadvantaged Americans. We work hard to give back to our customers and the community by embracing a “Social Enterprise” concept. CPLI employs hundreds of disabled and disadvantaged Americans. Our employees are rigorously trained, extremely professional and take great pride in delivering industry-leading laser cartridges and inkjet cartridges every day.
How much am I really helping the environment by using compatible replacement cartridges?
CPLI is actively dedicated to giving back to the planet. An estimated 42,000 tons of excess landfill is avoided every year by using remanufactured replacement cartridges. Our SoyPrint soy-derived laser cartridges, an industry first, save tons of oil and waste every year. We also employ an aggressive toner cartridge recycling program and use paperless billing whenever possible.
Will CarePlus Laser Imaging help me get rid of my empty cartridges?
Yes, CPLI will collect your empty inkjet cartridges and laser cartridges as part of our toner cartridge recycling program and our commitment to the planet. Please call us at 888-362-8700 or use our recycling form to recycle your used cartridge. .
What do I do if my replacement cartridge isn’t working?
We stand behind the quality of all our compatible laser cartridges, inkjet cartridges and other replacement cartridges. Please call us at 888-362-8700 or contact us via email and we will take care of it right away.